Tech Support

How to Set Up Your IHOPU Email

You will receive an email containing your IHOPU email account user name and password a few weeks before school begins. If you have any questions about your IHOPU email account, please email registrar@ihopu.org.

Download instructions on how to set up your IHOPU email account »

Your IHOPU Student Account Password

The password you use for NetClassroom, the IHOPU Library computers, and the online payment website is set in NetClassroom. For instructions on how to change this password, please refer to this link.

Download instructions on how to change your password »

If you have forgotten your NetClassroom password, please fill out this form »

Your IHOPU Email Account Password

You can change your IHOPU email account password by selecting “My Account” once you are logged in. If you forget your IHOPU Email Account password, you can change it by selecting the “Forgot password?” link on the Gmail log-in page and following the directions using your recovery phone.

If you have forgotten your IHOPU email account password, please fill out this form »

IHOPU Wi-Fi

Which wireless network should I connect to?
You should connect to the “IHOPKC_public” network.

I connected to “IHOPKC_public” but I still can’t connect to the Internet.
There are a number of things you may need to do:

  1. Open your web browser and type in a new web page URL (for example: www.ihopkc.org). You may be asked for a username and password. See the previous question.
  2. Turn off any firewall software you are using.
  3. Open your web browser and type in a new web page URL. If you see a message about the security certificate not being trusted, carefully read your options and pick the option to trust it anyway/continue anyway/that you understand the risk, etc.

I’ve tried all of the above and it still doesn’t work!

You will need to schedule an appointment with IT to diagnose the problem. Use a library computer or a friend’s computer to visit the Help Desk web page to submit a “case” request for assistance.